One number that answers
Phone, email and WhatsApp support in English and Hindi, with escalation to the engineer who knows your deployment.
Service
Support and annual maintenance services
A named engineer who already knows your setup, a defined response time, and monthly evidence that backups, updates and monitoring are actually happening.
Overview
The part of IT that decides whether the rest works
Software is only as good as the support behind it. Our AMC covers the systems we build and, in most cases, the ones you already run - including updates, backups, monitoring, user support and on-site visits.
- Defined response and resolution targets by severity, agreed in writing.
- Version updates, security patching and configuration changes.
- Backup verification, restore drills and disaster-recovery planning.
- Uptime, SSL and domain-expiry monitoring with proactive alerts.
- User training refreshers, new-joiner onboarding and report changes.
What is included
- Helpdesk
- Software updates
- Security patching
- Backup & restore
- Uptime monitoring
- User training
- Report changes
- On-site visits
- Hardware coordination
- Network support
- Migration help
- Monthly review
Capabilities
Key capabilities
Response times in writing
Severity-based SLAs so a stopped fee counter is treated differently from a cosmetic request.
Preventive, not just reactive
Patching, backup checks and monitoring stop most incidents before anyone raises a ticket.
Training that continues
New staff are onboarded and existing users get refreshers when features change.
On-site when needed
Remote support worldwide, with engineer visits to client locations across India when an issue needs it.
Monthly service report
Tickets raised, resolved, uptime achieved and backups verified - sent every month.
Business impact
The results you can expect
Fewer surprises
Preventive work removes the emergencies that cost the most.
Faster resolution
An engineer who knows your configuration does not start from scratch.
Predictable cost
An annual contract instead of unplanned per-incident bills.
Documented compliance
Backup and uptime evidence for audits and management review.
FAQ
Frequently asked questions
What does the AMC cover?
Software updates, bug fixes, configuration changes, backup verification, monitoring, user support and an agreed number of on-site visits. Major new modules or redesigns are quoted separately.
Do you support software we did not build?
In many cases yes - we support common CMS websites, hosting environments and business applications after an assessment of the existing setup.
What are your support hours?
Standard support runs Monday to Saturday, 10 am to 7 pm. Extended and critical-hours cover is available for hospitals, ePaper publishers and other clients who need it.
How is the AMC priced?
Pricing depends on the systems covered, number of users and response times required. You get a written scope so both sides know what is included.
Client support
Raise a ticket, track it, and see the whole history
Every request gets a ticket number, so nothing is lost. Open a ticket as a guest or sign in to track its status, or email the support desk.
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Discuss your Support & AMC Services requirement
Share your goals and we will recommend a clear plan with scope, timeline and cost.