Refund & Cancellation Policy

This policy applies to purchases made from Netmore Technology, including orders placed in our online store at netmore.in/domainhub and services engaged through a quotation or agreement. Where a signed agreement or quotation states different terms, that document applies.

Domain names

• Domain registrations, renewals and transfers are processed with the registry immediately after payment, so they cannot be cancelled or refunded once processed.
• If a registration or transfer fails and cannot be completed, the full amount paid for that domain is refunded.
• Please check the spelling of a domain name carefully before paying - a misspelt registration cannot be refunded or changed.

Hosting, servers, email and website builder

• You may cancel a new hosting, VPS, email or website builder order within 7 days of activation for a refund of the amount paid for that service, provided it has not been used for a live website or mailbox.
• After 7 days, or once the service is in active use, the order is not refundable; you may cancel it so that it does not renew.
• Dedicated servers, setup fees, control panel licences and any add-on charges are not refundable once provisioned.
• Renewals are not refundable once processed.

SSL certificates and security products

SSL certificates, SiteLock and CodeGuard are refundable only if cancelled before the certificate is issued or the service is activated. Once issued or activated they are not refundable.

Software subscriptions (HRMS, School ERP and other products)

• Subscriptions can be cancelled at any time and stay active until the end of the period already paid for. Amounts already paid for the current period are not refunded.
• One-time setup, implementation, data migration and training charges are not refundable once that work has started.
• On cancellation you can request an export of your data, as described in our Privacy Policy.

Custom software, website and marketing projects

• Projects are billed by milestone as set out in the quotation. An advance paid to start a project is not refundable once work has begun.
• If you cancel a project, you pay for the milestones and work completed up to the date of cancellation; any amount paid for work not yet started is refunded.
• Monthly services such as SEO, digital marketing, AMC and support can be cancelled with 30 days' written notice.

Duplicate or failed payments

If you were charged twice for the same order, or money was deducted but the order was not confirmed, contact us with the order number and payment reference. After verification the extra or unconfirmed amount is refunded in full.

How refunds are paid

• Approved refunds are made to the original payment method (UPI, card, netbanking or wallet) through the payment gateway used for the order.
• We initiate approved refunds within 5 working days. Your bank may take a further 5-7 working days to show the amount in your account.
• Payment gateway charges and taxes already paid to the government may be deducted where they cannot be recovered, except for duplicate or failed payments, which are refunded in full.

Delivery of services

All our products and services are delivered online - nothing is shipped physically. Domains, hosting, email and SSL bought in the online store are normally activated within minutes of payment confirmation, and always within 24 hours; login details and a GST tax invoice are sent by email. Software products and projects are delivered as per the timeline in your quotation or agreement.

How to request a cancellation or refund

Email info@netmore.in or call +91 98355 96408 with your order number, the service to cancel and the reason. We reply within 2 working days.

Contact

Netmore Technology, 1st Floor, Netmore Technology, Near Bank of Baroda, Industrial Area Road, Adityapur, Jamshedpur, Jharkhand 832109, India. Email info@netmore.in, phone +91 98355 96408.